Leadership Development Business and Media Communications
We’ve worked with many people who have firsthand knowledge of how difficult it can be taking care of residents or patients needing very direct and personal services. And without internal support, it’s almost impossible. Put yourself into the shoes of a nurse who has been given the brush-off by her department head just before knocking… [Read More]
You can’t build a reputation on what you’re planning to do, said famed automobile magnate Henry Ford. Ultimately we’re all measured by what we have done — for better or worse. However, the additional truth is a great reputation — even one built over years of accomplishment — can be trashed by a false step. One… [Read More]
How many times have you been called upon to resolve disputes between managers or employees and find yourself wanting to say: “The problem is you are a big baby. Grow up. Act like an adult.”? According to an association that tracks such things, about 20 percent of a manager’s time at work is spent dealing with such disputes…. [Read More]
