We coach a fair number of experienced executives and those coming up the ladder using Hogan Assessments. For those in the know, Hogan Assessments are used worldwide and by nearly half of major US companies for leadership development, behavioral assessment and to determine organizational fit. They are scientifically accurate because they focus on actual rather than imagined, wishful behavior.
Toward that end, we recommend everyone taking a Hogan Assessment—regardless of their business experience—create an Action Plan to work on becoming a better leader following the assessment. If you aren’t growing as a leader, you aren’t leading.
These Action Plans might focus on blind spots revealed in Hogan Assessments, and there are usually a couple that stand out and surprise those taking the assessments. This is because Hogan Assessments, unlike other assessment tools, reveal how others see you rather than how you see yourself.
Such a perspective is critical knowledge for a leader because leadership is all about observable, actual behavior. Not what you think you are, but how you really appear to those you are attempting to lead.
We have noticed that when creating an Action Plan, many leaders include items that focus on internal aspects of their business units. Things like: Improve Customer Service Metrics or Increase Sales in Northwest Region.
Such items focus on process of work, not behavior. And process alone will not save you, but behavior might.
People always look at behavior first, and yes, we judge others in this manner. Process may point the way, but behavior provides the motivation.
Process is not driven by anything but its description. Yet behavior is propelled by human beings. If you have the right processes in place, people can demonstrate the behavior necessary to achieve goals, motivate teams and propel personal success.
If you become a better leader, everyone will benefit. And they will notice because of your behavior, not the program and process you created.
Without knowledge of how your behavior affects others—something Hogan Assessments excel at revealing—you will have difficulty utilizing your strengths and eliminating your pitfalls. And creating an Action Plan will start the journey.
By Darrell L. Browning